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机器人与人工共管的服务质量治理:避免用户被困在自动回复循环中
albieebqq029753
5 minutes ago
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经营者引入会话机器人,希望降低重复劳动。机器人擅长应对查询、规范交代和常见操作,却易在高风险决定中失去评估。若应用只追求自动解决率,就会阻止使用者?
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