The Mystery Shopping Quick Start Guide by realitybasedgroup provides details on evaluating customer service using structured observation techniques. These include in-person visits, phone calls, online interactions, and video feedback to assess cleanliness, staff behavior, and product presentation. The process supports data-driven insights based on actual customer experiences. Companie... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf